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FAQ

Find the most frequently asked questions below.
  • All order inquiries should be made to: support@thrashhappy.com

    Please do not DM Instagram or Facebook. They get easily buried.

    All business inquires must be sent to email for attention!

  • We do our best to respond within 24 hours. (this excludes weekends).

  • We ship Monday through Friday, excluding major holidays, and are usually shipped from the USA within 2-5 business days. (Limited Wear and Produced on Demand items may take longer) We will e-mail you a shipment notification once your order ships that have a tracking number and estimated delivery date.

  • Once your order is confirmed we immediately begin processing your order and cannot cancel your order. 

  • Fulfillment starts immediately please double check your address as we are unlikely to be able to update this once your order is placed. 

    Unfortunately, once the package leaves our facility - questions, comments and concerns will have to be directed to your local post office.

  • Once your order is confirmed we immediately begin processing your order and cannot add or remove items from your order.

  • Unfortunately, once your order is placed we can not add a promo code. Please make sure to put promo codes in at checkout in the “promo code” box.

  • This is a temporary hold on your credit card placed by your bank/credit card company. We have already contacted them and they will remove the hold in 3-5 business days. Your order will not be captured, charged or processed.

  • Import duties and taxes are not included in the price at checkout. These charges will be collected by the shipping service upon delivery. Please check with your country’s customs office to determine these costs.

  • If you receive a damaged or defective item, e-mail support@thrashhappy.com with a photo and your order number and we’ll take care of you.

  • Yes, but it can take up to 90 days for international shipping delivery. 

    Average ETA is 30 business days.

  • Unfortunately, we have no control over these charges and we can't tell you what the cost would be, as customs policies and import duties vary widely from country to country.

    Some delays in shipping may be expected. Orders may take up to 4 weeks for delivery.

    It might be a good idea to contact your local customs office for current charges before you order, so you are not surprised by charges you were not expecting. 

  • For all wholesale inquiries, please email support@thrashhappy.com and include the following information:

    Name of shop
    Website and/or photos
    Physical street address
    Phone number
    Other brands you sell
    Years in business