terms/returns

STORE POLICY

By Shopping at thrashhappy you agree to the following terms: 

IN SHORT: 

  • All sales are final. 
  • Pay attention to size charts as each item is made to order and is not eligible for exchange or return. 
  • Once your payment is complete we can not cancel or change the order as fulfillment starts immediately. 
  • If you need help with an order email: thrashhappymedia@gmail.com

Unfortunately, we can not offer exchanges or returns, each product is made to order just for you! With on-demand production, everything is made to order, creating less waste than conventional manufacturing.

Each product fulfillment time varies: each products estimated fulfillment time is stated in the products description. 

You will receive confirmation of your order immediately at purchase, and you will receive a shipping conformation email once your order is completely fulfilled and shipped with tracking!

Most items ship separately and depending on their fulfillment time you may receive some orders before others.

Please review your items estimated fulfillment time on the product page so that you are aware of the fulfillment time frame :) We do this and have you agree to these terms at checkout so that there are no surprises!

 

Once your payment and checkout process has been completed, we can not cancel your order, as we begin fulfillment immediately. 

 

Unfortunately, the shipping companies are a completely separate business from us; your orders are fulfilled by us and shipped by the carrier of your choosing: Once the package leaves our facility - questions, comments and concerns will have to be directed to your local post office/facility in which the package is in question.

 

 

 

SHIPPING INTERNATIONAL

All duties/customs and taxes are the responsibility of the recipient.

We do not cover these additional charges by your customs dept.

Some delays in shipping may be expected.

Orders may take up to 3 weeks for delivery.

If you receive a refund, the cost of return shipping will be deducted from your refund.

  • We ship to international residential addresses only; we do not ship to businesses, hotels, motels or resorts outside of the U.S.
  • The customer assumes the cost of any return shipping for refunds or exchanges.
  • During the order verification step we may contact you by email to request additional information. If we do not receive a response within 3 business days after our attempted contact, that order will be canceled.
  • International customers must pay applicable sales tax, duties and customs charges which are determined by your local government and vary by country. Duties, taxes and/or customs fees will be an additional amount collected upon delivery of your order. We are unable to provide you with the exact amount of the charges. Your order confirmation details only the amount collected by thrashhappy.com please contact your local government for specific details. By completing your order you agree to pay all applicable fees. If you refuse or return your order no international shipping charges or fees paid to local government can be refunded.
  • We are required to complete a customs declaration with the retail value of the item(s) purchased, thrashhappy cannot legally declare your order as a gift.
  • Our current available shipping method is through UPS and DHL. This can change at any time.
  • All prices are in US dollars.

 

    

    DISCOUNT CODES:

    Please remember to use your discount code AT checkout!

    We can not apply a discount AFTER your purchase/order has been made.

    Thank you for understanding.

     

    CUSTOM CHARGES 

    Unfortunately, we have no control over these charges and we can't tell you what the cost would be, as customs policies and import duties vary widely from country to country.

    Some delays in shipping may be expected. Orders may take up to 3 weeks for delivery.

    It might be a good idea to contact your local customs office for current charges before you order, so you are not surprised by charges you were not expecting. 

     

    MISSING DELIVERED PACKAGE

    If the tracking status for your package shows "Delivered" but you have not received the parcel:

    • Please verify your shipping address associated with the order.
    • If the address is correct, look for a notice of attempted delivery by your mail carrier.
    • Please look around the delivery location for your package and ask any family members or housemates if it is possible they received the package on your behalf and did not tell you.
      • If you're comfortable, reach out to your neighbors to see if the package was delivered accidentally to their address.
    • Many carriers now have scanners that are equipped with GPS tracking and the postal inspectors can find out exactly where the package was delivered. If your package was delivered to the wrong address they may be able to retrieve it and get it to you.
    • If in the event your package is still not located: you must call your local post office responsible for the delivery to see if they are holding the parcel for any reason or if there have been any reported delivery delays in your area. OR file a missing package report with them personally with your provided tracking number.

    Order tracking information for your order will be emailed to you the day your order is shipped. We cannot be held responsible for packages lost or stolen if they are tracked as delivered by the shipping service you choose.